__________ communication occurs when higher-level employees communicate to those at lower levels the organisation.
A) Upward
B) Downward
C) Horizontal
D) Diagonal
E) Formal

Question

Quizplus · Accepted Answer

Downward communication involves the flow of information from higher-level employees to those at lower levels in the organization. This type of communication is used to convey instructions, goals, policies, and feedback to subordinates in order to facilitate organizational goals and objectives. Upward communication, on the other hand, flows from lower-level employees to those at higher levels in the organization and is used to provide feedback, ideas, and suggestions to management. Horizontal communication occurs between individuals at the same level in the organization, while diagonal communication involves communication between individuals at different levels and in different departments. Formal communication refers to official communication that is documented and may include reports, memos, and emails.

__________ Communication Occurs When Higher-Level Employees Communicate to Those at Lower