If a customer voices a complaint about food taste and temperature, certain restaurants always offer a complimentary meal.This represents
A) a standard decision.
B) a decision rule.
C) a nonprogrammed decision.
D) experience.
E) cognitive dissonance.

Question

Quizplus · Accepted Answer

Offering a complimentary meal in response to a specific customer complaint represents a decision rule - a specific guideline or criteria for making decisions in certain situations. In this case, the restaurant has a decision rule in place to offer a complimentary meal as a way to address complaints about food taste and temperature.

If a Customer Voices a Complaint About Food Taste and Temperature