Most service-quality experts say that _______ is the most critical element in building a customer-oriented company.
A) talent
B) management
C) ethics
D) compensation
E) communication

Question

Quizplus · Accepted Answer

Talent is the most critical element in building a customer-oriented company because it is the people who interact with customers and create the customer experience.

Most Service-Quality Experts Say That _______ Is the Most Critical