Manuel's airline company wishes to find out how well it is using the information obtained through its computerized approach to business operations. His airline has been tracking passenger meal ratings, baggage handling claims, and in-flight service ratings. The company wants to see if it is meeting its established goals. Manuel's company is actually searching for .
A) improved customer relationship management
B) improved knowledge management
C) feedback
D) outcome control
E) a strategy map of practices

Question

Quizplus · Accepted Answer

Outcome control is the process of measuring and evaluating the results of an organization's activities to ensure that they are meeting the desired goals. In this case, Manuel's airline company is tracking passenger meal ratings, baggage handling claims, and in-flight service ratings to see if it is meeting its established goals. This is an example of outcome control.

Manuel's Airline Company Wishes to Find Out How Well It