The benefits of organizational citizenship are more indirect than the benefits of performance behaviors.

Question

Quizplus · Accepted Answer

Organizational citizenship behaviors (OCBs) are voluntary extra-role behaviors that go beyond the formal job requirements and contribute to the overall effectiveness of the organization. The benefits of OCBs are more indirect and may not be immediately apparent, such as increased job satisfaction, improved teamwork, and organizational climate. In contrast, performance behaviors are directly linked to achieving job tasks and goals, and their benefits can be more tangible, such as higher productivity and better financial performance.

The Benefits of Organizational Citizenship Are More Indirect Than the Benefits