Which of the following best describes organizational citizenship?
A) behaviors that detract from organizational performance
B) the total set of work-related behaviors that the organization expect employees to display
C) the pattern of actions by the members of an organization that directly or indirectly influences the organization's effectiveness
D) positive behaviors that do not directly contribute to the bottom line

Question

Quizplus · Accepted Answer

Organizational citizenship refers to voluntary, positive behaviors that employees engage in, which are not part of their formal job requirements but contribute to the overall effectiveness and environment of the organization.

Which of the Following Best Describes Organizational Citizenship