What is the correct order in which the following elements of a customer-processing framework should be assembled (assuming the customer has already selected a preferred service operation)?

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The correct order starts with the Point of Entry where the customer initiates contact. Response Time is crucial as it measures how quickly the service responds to the customer. Point of Impact is where the service actually affects the customer. Delivery is the process of providing the service. Point of Departure marks when the service has been completed and the customer exits the process. Follow-up is essential for ensuring customer satisfaction and for feedback. This sequence ensures a comprehensive approach to customer service, covering all stages from initial contact to post-service follow-up.

What Is the Correct Order in Which the Following Elements