Service shops are characterised as which of the following?
A) Some customer contact, a degree of customisation and some staff discretion.
B) Many customer transactions, involving limited contact time.
C) Product orientated with little customisation.
D) High-contact organisations where customers spend a considerable time in the service process.

Question

Quizplus · Accepted Answer

Service shops have some customer contact, which may involve a degree of customisation to meet the needs of individual customers. Staff discretion is also necessary in making decisions and taking actions to ensure customer satisfaction. Examples of service shops include hair salons and auto repair shops.

Service Shops Are Characterised as Which of the Following