If customers value innovative products and services, the operation will need to excel at which performance objective?
A) Dependability
B) Quality
C) Flexibility
D) Speed

Question

Quizplus · Accepted Answer

Flexibility is the best performance objective for meeting customer demand for innovative products and services. This is because flexibility allows the operation to quickly and effectively respond to new and changing customer needs, often through the development of new products and services. The other performance objectives (dependability, quality, and speed) are important but do not focus specifically on innovation.

If Customers Value Innovative Products and Services, the Operation Will