Whether for a hospital, automobile plant, bus company or supermarket, speed could mean
keeping to a minimum the time between customers requesting a service or product and their
receiving it.
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Q1: Dependability means different things to different operations.
Q3: An operation that relies on repeat business
Q4: Which stakeholder group is likely to best
Q5: Which operation least needs staff who are
Q6: A company which specialises in high variety
Q7: Which stakeholder group is likely to best
Q8: Quality means different things to different operations.
Q9: All operations aim to be completely flexible
Q10: Dependability means different things to different operations.
Q11: One of the five basic performance objectives
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