Which of the following activities is not a direct responsibility of operations management?
A) Developing an operations strategy for the operation.
B) Designing the operation's products, services and processes.
C) Determining the exact mix of products and services that customers will want.
D) Planning and controlling the operation.

Question

Quizplus · Accepted Answer

Determining the exact mix of products and services that customers will want is a responsibility of marketing and sales, not operations management. Operations management is responsible for designing and producing the products and services, as well as planning and controlling the operation to ensure efficient and effective processes. Developing an operations strategy is also a direct responsibility of operations management.

Which of the Following Activities Is Not a Direct Responsibility