_____ includes all of the steps that a company takes to ensure that its goods and services are of sufficiently high quality to meet customers' needs.
A)Quality insurance
B)Statistical process control
C)Quality inspection
D)Quality assurance

Question

Quizplus · Accepted Answer

Quality assurance encompasses all the processes and methodologies implemented by a company to ensure that its products or services meet and maintain the quality standards required to satisfy customer needs. It is a proactive process aimed at preventing defects through planned and systematic activities.

_____ Includes All of the Steps That a Company Takes