Wendy's public-relations team responded quickly to counteract the effects of bad publicity when a diner claimed that she'd found a fingertip in a bowl of chili.

Question

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Wendy's faced a significant public relations challenge in 2005 when a customer claimed to have found a human fingertip in her chili. The incident turned out to be a hoax, but Wendy's had to work quickly to manage the situation and restore public trust.

Wendy's Public-Relations Team Responded Quickly to Counteract the Effects of Bad