The Wells Fargo scandal taught the company this lesson: "You get what
you measure, even if it is not what you wanted."

Question

Quizplus · Accepted Answer

The Wells Fargo scandal highlighted how the company's focus on sales goals and incentives led to unethical behavior and wrongdoing. The lesson learned is that the measures and incentives put in place can have unintended consequences and companies should be mindful of the behaviors they may encourage.

The Wells Fargo Scandal Taught the Company This Lesson: "You