The term for software solutions that help businesses manage customer relationships in an organized way is:
A)Sales and service
B)Customer relationship management
C)Corporate services
D)Human capital resources

Question

Quizplus · Accepted Answer

The term for software solutions that help businesses manage customer relationships in an organized way is known as Customer Relationship Management or CRM. A is incorrect as it only refers to sales and service, while CRM encompasses a wider scope. C is incorrect as corporate services refer to a range of activities aimed at supporting the overall functioning of a company. D is also incorrect as human capital resources refer to the management of employees within an organization.

The Term for Software Solutions That Help Businesses Manage Customer