Watching the steps that employees take as they process transactions in the system is referred to as:
A)Investigation
B)Interrogation
C)Observation
D)Interview

Question

Quizplus · Accepted Answer

The term used to describe watching employees as they perform their job tasks is observation. This is an effective method for identifying any inefficiencies or errors in the process. Investigation typically involves a more in-depth analysis of a particular issue, while interrogation and interview suggest a more confrontational approach.

Watching the Steps That Employees Take as They Process Transactions