When a hotel customer decides to fill out a customer satisfaction survey to complain about having to wait an hour for room service to deliver his dinner, it is an example of:
A) acquiescence bias.
B) extremity bias.
C) self-selection bias.
D) auspices bias.

Question

Quizplus · Accepted Answer

This is an example of self-selection bias because the customer chose to fill out the survey and may be more likely to include negative feedback due to their negative experience waiting for room service.

When a Hotel Customer Decides to Fill Out a Customer