The receiver usually will give more weight to behavioural actions than to verbal messages when verbal and nonverbal messages are contradictory.

Question

Quizplus · Accepted Answer

This is because nonverbal messages are often seen as more honest and indicative of true feelings or intentions than verbal messages, which can be controlled and manipulated. Therefore, if someone's behaviour does not match their words, the receiver is more likely to believe their behaviour.

The Receiver Usually Will Give More Weight to Behavioural Actions