A marketing research company has hired Anu to evaluate the quality of service in a chain of local restaurants.Anu enters the restaurant posing as a customer.She pretends she has an allergy to gluten,a common component of baked goods.She asks if the menu can accommodate this special need and reports back to the research company about the level of service she received.Anu is working as a mystery shopper.

Question

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Anu's role as a "mystery shopper" involves anonymously evaluating the quality of service provided by the local restaurants, and one of the ways she is doing this is by posing as a customer with a specific dietary restriction.

A Marketing Research Company Has Hired Anu to Evaluate the Quality