All of the following are service components customers use to evaluate service quality EXCEPT:
A) validity
B) empathy
C) assurance
D) responsiveness
E) reliability

Name: All of the following are service components customers use to evaluate service quality EXCEPT: A) validity B) empathy C) assurance D) responsiveness E) reliability
Brand: Quizplus
Rating: 4.8 (40 reviews)

Question

Quizplus · Accepted Answer

Customers evaluate service quality through five components: reliability,responsiveness,assurance,empathy,and tangibles.

All of the Following Are Service Components Customers Use to Evaluate