In which of the following categories would measuring the number of products returned by customers due to manufacturing defects be a measure of success?
A) Cost
B) Quality
C) Quantity
D) Safety
E) Time

Question

Quizplus · Accepted Answer

Measuring the number of products returned by customers due to manufacturing defects falls under the category of Quality. It is important to have a low number of returns in order to ensure customers are satisfied with the product and the manufacturing process is efficient.

In Which of the Following Categories Would Measuring the Number