Private security firms often offer this service to prospective business clients to test the efficiency of the retail operations staff?

Question

Quizplus · Accepted Answer

Private security firms often offer mystery shopper services to businesses, in which an undercover shopper is sent to test the efficiency of the retail staff. This is done to identify areas of improvement and ensure that the staff is delivering high-quality customer service. A and C are not appropriate choices as they do not accurately describe this service. D is not a commonly used term for this service.

Private Security Firms Often Offer This Service to Prospective Business