Pina, the owner of Colourista Styling Salon, looks at the day's appointment schedule and notices that it is completely full.She wishes some of the empty slots from earlier in the week were available on this Saturday afternoon.Her thoughts deal with the __________ characteristic of services.

Question

Quizplus · Accepted Answer

The fact that Pina cannot fill the empty slots from earlier in the week on a busy Saturday afternoon suggests that the characteristic of perishability applies to her salon's services. Services are perishable in that they cannot be stored or saved for future use, so any unused capacity (such as empty appointment slots) is lost forever.

Pina, the Owner of Colourista Styling Salon, Looks at the Day's