A fundamental precept of the __________ characteristic of services is that satisfied employees lead to satisfied customers.

Name: A fundamental precept of the __________ characteristic of services is that satisfied employees lead to satisfied customers.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Customer contact is a characteristic of services that emphasizes the direct interaction between employees and customers, where satisfied employees are more likely to provide better service, leading to satisfied customers.

A Fundamental Precept of the __________ Characteristic of Services Is