The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether they renew each year.He needs to be ____________,quickly addressing any problems that occur.

Question

Quizplus · Accepted Answer

Being responsive, or quick to address any problems, is the most important characteristic in ensuring customer satisfaction and renewals. While being reliable, assuring, empathic, and tangible are also important, they are not as critical as being responsive.

The Attitudes That Ryan's Customers Develop After They Have Purchased