Which of the following statements best describes a firm's commitment to its customers?
A) The firm is responsible for offering domestic products to foreign customer markets.
B) One's social responsibility to customers is clear-cut.
C) Customers will only support companies who make a visible effort to keep prices low.
D) Firms that offer real value will develop a competitive advantage and gain customer trust.

Question

Quizplus · Accepted Answer

Firms that offer real value, such as high-quality products and excellent customer service, will develop a competitive advantage and gain customer trust. This commitment to customer satisfaction is essential for long-term success and can lead to increased loyalty and positive word-of-mouth marketing. Choices A, B, and C do not accurately describe a firm's commitment to its customers.

Which of the Following Statements Best Describes a Firm's Commitment