Madeline just finished giving a sales presentation to a major prospect. Next, Madeline will likely be
A) processing the customer's order.
B) closing the sale, by asking the customer to make a commitment.
C) answering customer questions and dealing with objections.
D) setting an appointment for the customer to meet with her boss.

Question

Quizplus · Accepted Answer

Even if a salesperson makes an excellent presentation, customers are likely to have questions they want answered and concerns that they want resolved before they are willing to make a purchase. Salespeople should not view these objections in a negative way. Instead, they should look at them as an opportunity to work with the customer to deal with their concerns and forge a stronger relationship.

Madeline Just Finished Giving a Sales Presentation to a Major