After receiving poor service from her car insurance company, Wendy made her complaints public by placing them online. This is a form of:

Question

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Wendy sharing her experience and complaints about her car insurance company online is an example of word of mouth. This is because she is sharing her opinion and experience with others and spreading information about the company through her personal network. Word of mouth can be a powerful form of communication as people often trust the opinions of their friends, family, and acquaintances more than traditional advertisements or marketing messages.

After Receiving Poor Service from Her Car Insurance Company, Wendy