Yesterday, Frank Was Trying to Use His New Laptop Features

Yesterday, Frank was trying to use his new laptop features, with only a negligible amount of success. His warranty said that he had three months of free technical support, so he promptly called the tech support number. After several minutes, he finally got through to someone who spoke English (the same language he speaks), but the dialect was still difficult to understand. He shook his head as he tried to listen carefully to every word the guy at the help desk provided, and thought to himself, "There are some pros and cons to outsourcing. I'm not certain the service is adding value for the customer."