Star Performance,Inc.a sporting good company and Fairview Community College are interested in following the lead of other companies and implement criteria that will lead toward receiving the Baldrige Award.As their advisor,you emphasize that focusing on the measurement of customer satisfaction is one important area where both will need to excel.

Question

Quizplus · Accepted Answer

Focusing on the measurement of customer satisfaction is an important criterion for receiving the Baldrige Award, therefore it is true that Star Performance, Inc. and Fairview Community College will need to excel in this area.