The Ritz-Carlton hotel offers restaurants with the finest service, elevators that run smoothly, and a front desk that processes people quickly. Many times fresh-cut flowers are in the lobbies and dishes of fruit are in each room. __________ is responsible for implementing these customer benefits.

Question

Quizplus · Accepted Answer

Operations management is responsible for managing the processes and systems that create the hotel's products and services. This includes managing the hotel's restaurants, housekeeping, front desk, and other operational functions that ensure guests have a memorable experience. Human resources management may play a role in hiring and training employees, but the overall responsibility for implementing customer benefits falls under operations management. The management staff may oversee operations management, but they are not usually directly responsible for implementing customer benefits. Production management typically refers to manufacturing processes and is not directly applicable in the hotel industry.

The Ritz-Carlton Hotel Offers Restaurants with the Finest Service, Elevators