SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal.
-Referring to Scenario 10-13, suppose = 0.05.Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?
A)There is no evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
B)There is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels.
C)There is no evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.
D)There is evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.

Question

SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. 
-Referring to Scenario 10-13, suppose  = 0.05.Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?
A)There is no evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels. 
B)There is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels. 
C)There is no evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same. 
D)There is evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.

Quizplus · Accepted Answer

The Answer of SCENARIO 10-13 The amount of time required to reach a customer service representative has a huge impact on customer satisfaction.Below is the Excel output from a study to see whether there is evidence of a difference in the mean amounts of time required to reach a customer service representative between two hotels.Assume that the population variances in the amount of time for the two hotels are not equal. 
-Referring to Scenario 10-13, suppose  = 0.05.Which of the following represents the correct conclusion for a test on a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels?
A)There is no evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels. 
B)There is evidence of a difference in the variabilities of the amount of time required to reach a customer service representative between the two hotels. 
C)There is no evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same. 
D)There is evidence that the variabilities of the amount of time required to reach a customer service representative between the two hotels are the same.

SCENARIO 10-13 the Amount of Time Required to Reach a Customer