COGNITIVE ASSESSMENT What system is used to track leads and inquiries from customers, store communications history, and track issues with customers?
A) CRM
B) CMS
C) ERP
D) KMS

Question

Quizplus · Accepted Answer

CRM (Customer Relationship Management) systems are used to manage a company's interactions with current and potential customers, including tracking leads, storing communication history, and managing customer issues.

COGNITIVE ASSESSMENT What System Is Used to Track Leads and Inquiries