A retail store worker reciting a script when interacting with customers is an example of which principle of McDonaldization identified by Ritzer?
A)Priority on quality
B)Efficiency
C)Calculability
D)Predictability

Question

Quizplus · Accepted Answer

The principle of predictability in McDonaldization refers to the idea that no matter where a customer goes, they can expect the same service and product. A retail store worker reciting a script ensures a uniform experience for all customers, embodying this principle.

A Retail Store Worker Reciting a Script When Interacting with Customers