Diane has been in a dispute with an insurance company over an accident claim. She has called the insurance company every day and their staff has been very willing to hear her point of view. She has been pleased with how she has been treated during this process. Ultimately, her case went through the court system, and although the decision was not in her favor, Diane saw the decision-making process as a fair one. Which justice perspective would have predicted Diane's attitude about this process?

Question

Quizplus · Accepted Answer

Diane's satisfaction with the process, despite the outcome not being in her favor, aligns with the concept of procedural justice. This perspective focuses on the fairness of the procedures involved in decision making, rather than the outcome itself.

Diane Has Been in a Dispute with an Insurance Company