When a business employs an outside company to handle all customer correspondence and phone calls, the business is ______ its customer service department.
A) multitasking
B) shrinking
C) outsourcing
D) branding

Question

Quizplus · Accepted Answer

Outsourcing refers to the practice of contracting out a business process or service to an outside company, which is what is happening in this scenario with the customer service department.

When a Business Employs an Outside Company to Handle All