Barbie Bought a Necklace from a Mail-Order Outlet to Wear

Barbie bought a necklace from a mail-order outlet to wear as a bridesmaid in her sister's wedding. However, the necklace was late in arriving, was the wrong style, and the company would not accept the merchandise for return. So, Barbie tells everybody she meets to stay away from this mail-order company because "they are crooks and cheats." Barbie's attitude is based on

A) interaction with others.
B) mass media.
C) the mean worldview.
D) direct contact.