Chau-Lee is the owner-manager of a 24-hour convenience store. When he first opened the business, he employed only four people, and it was easy to manage the store through informal means. The store experienced rapid growth and is now a six-unit chain. Chau-Lee is now trying to manage 30 employees and coordinate operations in the same manner as when he first opened the business. He is frustrated and feels that his business is "out of control." What Chau-Lee needs is ______.
A) fewer stores
B) more employees
C) a formal organization structure
D) an updated inventory system

Question

Quizplus · Accepted Answer

As the business has grown significantly, Chau-Lee needs a formal organizational structure that includes clear job roles, reporting lines, and communication channels. This will help him to manage his employees and coordinate operations more effectively. Fewer stores or more employees may not necessarily solve the problem, and an updated inventory system may be helpful but is not the primary solution for the issue of managing the business.

Chau-Lee Is the Owner-Manager of a 24-Hour Convenience Store