In a customer relationship management (CRM)system, which is effective in tracking and analyzing customers' buying patterns?
A)Web portals
B)Data-mining tools
C)Extranets
D)Firewall networks

Question

Quizplus · Accepted Answer

Data-mining tools are effective in tracking and analyzing customers' buying patterns because they allow businesses to collect and analyze large amounts of data about their customers' behavior. This data can then be used to identify trends and patterns in customer behavior, which can help businesses to develop more effective marketing and sales strategies.

In a Customer Relationship Management (CRM)system, Which Is Effective in Tracking