Pam, Mazy, and Tim Have Just Received Their Scores on the History

Pam, Mazy, and Tim have just received their scores on the history test they took last week. Mazy and Tim appear pleased with their scores. Pam, however, approaches her teacher and laments, "I am so angry! I studied really hard for this test, and I got a D. The test was just too hard!" According to Gordon, it is best if the teacher

A) gently criticizes Pam for making excuses for her poor performance.
B) explains why the test was fair and why Pam likely performed poorly.
C) helps Pam determine who owns the problem and shows interest in what she is saying.
D) listens to Pam carefully and arranges for her to take a makeup exam.