A salesperson who takes a soft and tactful approach to correct a prospect's information is using the _____ method of handling objections.
A) indirect denial
B) forestalling
C) translation
D) compensation
E) third-party reinforcement

Question

Quizplus · Accepted Answer

The indirect denial method involves softly and tactfully correcting a prospect's misinformation or misunderstanding without directly confronting or disagreeing with them. This approach helps maintain a positive relationship while addressing the objection.

A Salesperson Who Takes a Soft and Tactful Approach to Correct