Magnelo Inc., a mattress manufacturing company, uses a system that is integrated with its intranet and extranet to form a rich communication network by dynamically linking its employees and its buyers. The system is also synced with social media such as Facebook, LinkedIn, and Twitter to help the employees keep up-to-date with buyers' needs and concerns. In this scenario, Magnelo has most likely implemented a(n) _____.

Question

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Magnelo Inc. has implemented a customer relationship management system, as indicated by the integration of various communication platforms to maintain and enhance relationships with buyers by staying informed about their needs and concerns.