Susan, a Salesperson for a Clothing Company, Always Encourages Her

Susan, a salesperson for a clothing company, always encourages her customers to be candid with her and requests them to be honest about the services they do not find satisfactory. In this scenario, Susan is:

A) encouraging critical encounters.
B) applying the practices of traditional selling.
C) practicing the hard sell.
D) using cold canvassing.
E) trying to get a referral.