Laila is very good at persuading customers to purchase her company's products by telling them that the products are the best in the world. Her promises are usually exaggerated. Though the company is known to consistently manufacture products of good quality, her customers usually feel let down with the performance of the products. In the given scenario, which of the following is most likely the reason why Laila's customers feel let down?
A) Laila sets unrealistic expectations.
B) Laila's customers are used to products of better quality.
C) Laila's company does not provide good after-sales support.
D) Laila has critical encounters with her customers.
E) Laila's customers do not know how to use the products correctly.

Question

Quizplus · Accepted Answer

Laila sets unrealistic expectations by exaggerating the capabilities of her company's products, leading to disappointment when the products do not meet these exaggerated claims.

Laila Is Very Good at Persuading Customers to Purchase Her