Timothy is a salesperson for a furniture manufacturing company. He resolves customer complaints proactively and always makes it a point to clearly understand the requirements of his customers to ensure that they get what they want. In the context of customer service dimensions, Timothy exhibits _____ in the given scenario.

Question

Quizplus · Accepted Answer

Timothy's proactive approach to resolving customer complaints and his effort to understand customer requirements demonstrate service motivation, which is the drive to provide high-quality service to customers.

Timothy Is a Salesperson for a Furniture Manufacturing Company