Ella's company cannot afford to give its customer service representatives (CSRs)cost-of-living raises. The company decides, instead, to give them one-time bonuses based on CSR productivity. That is, more productive CSRs will get larger bonuses. This ensures ____.
A)underbenefiting
B)over-benefiting
C)equity
D)equality

Question

Quizplus · Accepted Answer

Equity refers to fairness or justice in the way people are treated, in this context, it means rewards (bonuses) are distributed based on the productivity of the CSRs, ensuring that those who contribute more receive more, which aligns with the principle of equity.

Ella's Company Cannot Afford to Give Its Customer Service Representatives