Josh considers complaining to a hotel manager about poor service he has received,but he decides not to because he thinks nothing good will come of it.According to Rotter,the component of behavior prediction that Josh's decision most clearly illustrates is
A) behavior potential.
B) expectancy.
C) psychological situation.
D) reinforcement value.

Question

Quizplus · Accepted Answer

Expectancy is the component of behavior prediction that involves an individual's belief about the likelihood of a particular behavior leading to a certain outcome. In this case, Josh believes that complaining to the hotel manager will not lead to any positive outcome, so he decides not to do it. Therefore, his decision not to complain reflects his expectancy that complaining will not be an effective way to address the poor service he received.

Josh Considers Complaining to a Hotel Manager About Poor Service