Lee is a technical support executive in a product-based software company. On a day when Lee is working from home, he gets a call from a customer about an issue with an application. Lee takes the concerned system's IP address, username, and password and asks the customer to stay connected to the Internet. Which of the following software will help Lee to link to the customer's computer to solve the issue?
A)Remote access software
B)Project management software
C)Note taking software
D)Desktop publishing software

Question

Quizplus · Accepted Answer

Remote access software allows users to connect to a system remotely over the internet, which is exactly what Lee needs to solve the customer's issue by accessing their computer.

Lee Is a Technical Support Executive in a Product-Based Software