Stephen's manager notices that he slammed his desk drawer right after he said that he was happy to work late. To optimize communication, the manager should
A)tell Stephen that he should behave more professionally.
B)respond to the verbal message only and thank him for working late.
C)seek additional information by saying, I'm not sure that you're okay with staying late. Do you have somewhere you need to be?
D)avoid asking Stephen to stay late in the future.

Question

Quizplus · Accepted Answer

The manager should seek additional information to clarify Stephen's feelings about staying late, as his non-verbal behavior (slamming the desk drawer) contradicts his verbal message of being happy to work late. This approach helps in understanding Stephen's true feelings and ensures clear communication.

Stephen's Manager Notices That He Slammed His Desk Drawer Right