Arika is following the three-part plan to write a claim message about a problem with her digital communication service bundle. What should she put in her opening?
A)A clear description of the desired action
B)An explanation of the nature of her problem with the digital communication service bundle
C)A goodwill statement and end date
D)Her phone number

Question

Quizplus · Accepted Answer

In the opening of a claim message, Arika should clearly describe the desired action to set the tone and purpose of the message.

Arika Is Following the Three-Part Plan to Write a Claim